No Per-Ticket Charges
No Surprise Invoices
5 Service Levels
Same Security Stack at Every Tier
Unlimited Remote Support Included
Choose Your Level of Cover
Servers, network devices, cloud platforms and backup storage are quoted separately — you pay for exactly what you run.
SENTRY COMMAND
Essentials
Low regulatory pressure, price-sensitive
Everything in Remote, plus:
- Third-Party Application Patching
- User Onboarding & Offboarding
- Identity & Directory Administration
- Security Awareness Training & Phishing Simulation
- Zero-Trust Privileged Access Management
Identity & Access
- Multi-Factor Authentication — Standard
- Privileged Access Management — Basic
Cloud Management
- Microsoft 365 Security Baseline & Hardening
- Microsoft 365 Tenant Administration
- Identity & Directory Administration
MOST POPULAR
SENTRY COMMAND
Advanced
One primary office
Everything in Essentials, plus:
- Workstation Backup (300 GB pooled) Included
- 24/7 Infrastructure Monitoring & Response
- Mobile Device Management (iOS + Android)
- Identity Threat Detection & Response
- Advanced Email Security
- DNS & Web Filtering
- Named Account Manager & Business Reviews
- Monthly Test Restores
- Device Configuration & Compliance Policy Management
Identity & Access
- Multi-Factor Authentication — Advanced
- Privileged Access Management — Advanced Zero Trust (Workstation)
- Zero Trust Network Access
SENTRY COMMAND
Complete
Multi-site or board-level accountability
Everything in Advanced, plus:
- Zero-Trust Network Access Included
- Configuration & Access Auditing
- Virtual CIO & 12-Month Technology Roadmap
- Quarterly Vulnerability Posture Reporting
- Quarterly Privileged Access Review
- Annual Disaster Recovery Test
Identity & Access
- Multi-Factor Authentication — Advanced
- Privileged Access Management — Advanced Zero Trust
Advisory
- Named Account Manager
- Technology Business Review
- Virtual CIO & 12-Month Technology Roadmap
- Quarterly Vulnerability Posture Reporting
SENTRY COMMAND
Remote
Core coverage for smaller teams & remote sites
Platform & Support
- Endpoint Management & Monitoring Agent
- Unlimited Reactive Service Desk (remote)
- Operating System Patch Management
- Self-Healing Automation & Remediation
- Asset Inventory & Living Documentation
- Microsoft 365 Backup
- Backup Monitoring & Restore Verification
Identity & Access
- Multi-Factor Authentication — Standard
Threat Detection
- Endpoint Detection & Response Sensor
- 24/7 Managed Detection & Response (SOC)
Email & Web
- Email Security — Standard (spam & malware filtering)
Cloud Management
- Microsoft 365 Security Baseline & Hardening
- Microsoft 365 Tenant Administration
MAXIMUM COVERAGE
SENTRY COMMAND
Enterprise
Named engineering pod, maximum coverage
Everything in Complete, plus:
- Named Engineering Pod (3 Assigned Engineers)
- Monthly Executive & Insurer-Ready Reporting
- Co-Managed IT Support & Documented RACI
- Change Advisory Board Participation
- Multi-Factor Authentication — Premier
- Email Security — Professional
Advisory
- Monthly Virtual CIO
- Board & Insurer-Ready Reporting
- Quarterly Privileged Access Review
- Named Engineering Pod
Full Feature Comparison
See exactly what's included at every level
✓ IncludedADD-ON Available as paid add-on— Not available
| SERVICE | Remote | Essentials | Advanced ★ Popular | Complete | Enterprise |
|---|---|---|---|---|---|
| PLATFORM & SUPPORT | |||||
| Endpoint Management & Monitoring Agent | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mobile Device Management (iOS + Android) | — | — | ✓ | ✓ | ✓ |
| Unlimited Reactive Service Desk (remote) | ✓ | ✓ | ✓ | ✓ | ✓ |
| 24/7 Infrastructure Monitoring & Response | — | — | ✓ | ✓ | ✓ |
| Operating System Patch Management | ✓ | ✓ | ✓ | ✓ | ✓ |
| Third-Party Application Patch Management | — | ✓ | ✓ | ✓ | ✓ |
| Self-Healing Automation & Remediation | ✓ | ✓ | ✓ | ✓ | ✓ |
| Asset Inventory & Living Documentation | ✓ | ✓ | ✓ | ✓ | ✓ |
| User Onboarding & Offboarding | — | ✓ | ✓ | ✓ | ✓ |
| IDENTITY & ACCESS | |||||
| Multi-Factor Authentication — Standard | ✓ | ✓ | — | — | — |
| Multi-Factor Authentication — Advanced | — | — | ✓ | ✓ | — |
| Multi-Factor Authentication — Premier | — | — | — | — | ✓ |
| Zero Trust Network Access | ADD-ON | ADD-ON | ADD-ON | ✓ | ✓ |
| Privileged Access Management — Basic | ADD-ON | ✓ | ADD-ON | ADD-ON | ADD-ON |
| PAM — Advanced Zero Trust (Workstation) | ADD-ON | ADD-ON | ✓ | ✓ | ✓ |
| THREAT DETECTION | |||||
| Endpoint Detection & Response Sensor | ✓ | ✓ | ✓ | ✓ | ✓ |
| 24/7 Managed Detection & Response (SOC) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Identity Threat Detection & Response | ADD-ON | ADD-ON | ✓ | ✓ | ✓ |
| Security Awareness Training & Phishing Sim | ADD-ON | ✓ | ✓ | ✓ | ✓ |
| Configuration & Access Auditing | ADD-ON | ADD-ON | ADD-ON | ✓ | ✓ |